Terms and Conditions

Removals Finsbury Park Terms and Conditions

These Terms and Conditions set out the basis on which Removals Finsbury Park provides household and commercial removal, packing, loading, transport, storage coordination, and related services within its operating area. By booking or using any of our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Removals Finsbury Park, the provider of the removal and related services.

1.2 "Customer" means the individual or business that books or uses the services of the Company.

1.3 "Services" means any removal, packing, loading, unloading, transportation, handling, or related services provided by the Company.

1.4 "Goods" means all furniture, personal belongings, equipment, boxes, and any other items in respect of which the Services are provided.

1.5 "Service area" means the locations in which the Company offers collection, delivery, and removal services, including Finsbury Park and surrounding areas, as determined by the Company from time to time.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Booking Process

2.1 All bookings must be requested by the Customer and confirmed by the Company. A Contract is formed only when the Company has issued a written or electronic confirmation of the booking, including the agreed service date, time window, and price estimate or quotation.

2.2 The Customer must provide accurate and complete information at the time of booking, including:

a. Collection and delivery addresses.

b. Access details at each property, including floor level, parking restrictions, stairs, lifts, and any access limitations.

c. A clear and honest description of the Goods, including volume, special items, and any heavy, fragile, or high-value items.

d. Any special requirements, such as packing services, disassembly or reassembly, or specific timing constraints.

2.3 Quotations are based on the information provided by the Customer. If that information is incomplete or inaccurate, the Company reserves the right to amend the quotation and charge for additional time, labour, vehicles, or materials required to complete the work.

2.4 Quotations are valid for a period specified in the quotation itself, or where no such period is stated, for 30 days from the date of issue. All bookings are subject to availability.

2.5 The Company may refuse or cancel a booking at its discretion, including where access is unsafe, instructions are unclear, Goods are prohibited, or the Customer has previously breached these Terms and Conditions.

3. Services and Customer Responsibilities

3.1 The Company will carry out the Services with reasonable skill and care, using appropriately trained personnel and suitable vehicles and equipment.

3.2 Unless otherwise agreed in writing, the Customer is responsible for:

a. Packing and securing the Goods ready for transport.

b. Ensuring that all boxes are suitably filled, closed, and labelled.

c. Disconnecting and preparing any appliances, such as washing machines and cookers, in a safe and lawful manner.

d. Removing fixtures and fittings where required, such as shelves, mirrors, or curtain rails.

3.3 Where packing services are booked, the Company will supply reasonable packing materials and will pack the Goods with reasonable care. The Customer remains responsible for identifying fragile or high-value items and for ensuring that any items requiring special handling are clearly highlighted to the Company.

3.4 The Customer must ensure that the Company’s vehicles can park legally and safely near the property. Any parking fees, permits, or fines incurred as a result of insufficient arrangements or inaccurate information provided by the Customer may be charged to the Customer.

3.5 The Customer or an authorised representative must be present at the collection and delivery addresses for the duration of the Services, unless otherwise agreed in writing. They must check and sign any job sheets or inventories as required.

4. Payments and Charges

4.1 The price for the Services will be set out in the quotation or confirmation issued by the Company. The Company may charge on a fixed-price basis, hourly rate, or a combination of both, as specified in the booking confirmation.

4.2 The Company may require a deposit to secure the booking. The amount and due date of any deposit will be communicated at the time of booking. A booking is not confirmed until any required deposit has been received.

4.3 Unless otherwise agreed in writing, the balance of the payment is due immediately upon completion of the Services on the service date. The Company reserves the right to withhold unloading of Goods or to suspend Services if payment is not made when due.

4.4 Accepted payment methods will be communicated by the Company from time to time. The Customer is responsible for ensuring that sufficient funds are available.

4.5 If additional services or time are required on the day of the move owing to circumstances not disclosed at the time of booking, such as extra Goods, delays in access, or parking difficulties, the Company may charge additional fees at its prevailing rates.

4.6 If the Customer fails to pay any amount due under the Contract, the Company may charge interest on the overdue sum at the statutory rate from the due date until the date of actual payment.

5. Cancellations, Amendments, and Delays

5.1 The Customer must notify the Company as soon as possible of any cancellation or amendment to the booking. All cancellations or changes are subject to the terms of this section.

5.2 If the Customer cancels more than a specified number of working days before the scheduled service date, any deposit may be refunded or held as credit at the Company’s discretion. Where the cancellation is made at shorter notice, the Company may retain some or all of the deposit or charge a cancellation fee.

5.3 If the Customer cancels on the service date or when the team is already en route, the Company may charge up to the full estimated price for the Services.

5.4 The Customer may request to change the date, time, or scope of the Services, subject to availability and to any additional costs or charges applicable. The Company is not obliged to accept requested changes.

5.5 The Company will use reasonable efforts to meet agreed service times. However, times are estimates and not guaranteed. The Company is not liable for loss or inconvenience arising from delays or failure to complete the Services due to events beyond its reasonable control, including traffic, road closures, adverse weather, mechanical breakdown, accidents, or delays caused by the Customer.

6. Excluded and Prohibited Items

6.1 Unless explicitly agreed in writing prior to the move, the Company will not transport:

a. Hazardous, flammable, explosive, or illegal items.

b. Live animals or plants.

c. Perishable food or open containers of liquids.

d. Cash, jewellery, watches, precious metals, or other high-value items.

e. Important documents such as passports, deeds, securities, or financial records.

6.2 If the Customer allows any prohibited items to be transported without the Company’s prior knowledge or consent, the Customer will be solely responsible for any loss, damage, or penalties arising and shall indemnify the Company in full.

7. Liability for Loss or Damage

7.1 The Company will take reasonable care of the Goods and the Customer’s property while providing the Services. However, the Company’s liability is limited as set out in this section.

7.2 The Company’s liability for loss of or damage to Goods resulting from its negligence or breach of Contract shall be limited to a reasonable cost of repair or replacement, up to a maximum amount per job or per item as specified by the Company from time to time.

7.3 The Company is not liable for:

a. Loss or damage caused by defective or inadequate packing by the Customer.

b. Loss or damage to Goods packed in boxes or containers not packed by the Company, unless there is clear evidence of mishandling by the Company.

c. Normal wear and tear, minor marks or scratches, or deterioration due to the nature of the Goods.

d. Loss or damage arising from inherent defects, pre-existing damage, or vulnerability of the Goods.

e. Indirect or consequential loss, including loss of profit, loss of income, or loss of use.

7.4 The Customer must inspect the Goods and property as soon as reasonably possible on completion of the Services. Any visible loss or damage must be reported to the Company within a reasonable period after the move, with supporting details.

7.5 The Company shall not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to accidents, severe weather, acts of third parties, or delays caused by traffic conditions.

8. Insurance

8.1 The Company maintains appropriate insurance cover in respect of its legal liabilities for loss or damage to Goods in transit and during handling, subject to policy limits, exclusions, and conditions.

8.2 The Customer is strongly advised to obtain their own insurance for the full value of the Goods, including during loading, transit, and unloading, and for any period of storage or delay not covered by the Company’s policy.

8.3 Any claim by the Customer will be assessed subject to the terms of the Company’s insurance policy and these Terms and Conditions.

9. Waste, Disposal, and Environmental Compliance

9.1 The Company operates in accordance with applicable UK waste, recycling, and environmental regulations. The Company will only remove and dispose of items as part of the Services where this has been specifically agreed in advance.

9.2 Where the Company agrees to remove waste or unwanted items, it will do so using lawful and responsible methods, which may include transfer to authorised waste or recycling facilities.

9.3 The Customer must not request the Company to dispose of hazardous or controlled waste, including chemicals, asbestos, gas cylinders, medical waste, or electrical items requiring special treatment, unless the Company expressly agrees and is duly authorised to do so.

9.4 Any fees charged for waste removal or disposal will be in addition to standard removal charges and will reflect the nature, volume, and legal requirements relating to the items to be removed.

9.5 The Customer remains responsible for any unlawful items or waste presented to the Company and shall indemnify the Company for any fines, penalties, or costs incurred as a result of non-compliance caused by the Customer’s actions or omissions.

10. Access, Property Damage, and Parking

10.1 The Customer is responsible for ensuring that there is adequate access to both collection and delivery properties, including clear hallways, staircases, and doorways.

10.2 If access is restricted or unsafe, the Company may decline to move particular items or may incur additional time, personnel, or equipment costs, which may be charged to the Customer.

10.3 While reasonable care will be taken to avoid damage to property, the Company is not liable for damage to walls, floors, ceilings, doors, or fixtures where such damage arises from difficulties of access, the size or weight of items, or pre-existing weaknesses in the structure or fittings.

10.4 The Customer must arrange any parking permits or authorisations needed at each address. Any penalties or enforcement charges resulting from inadequate parking arrangements may be charged to the Customer.

11. Complaints and Dispute Resolution

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details.

11.2 The Company will investigate complaints in good faith and seek to resolve issues promptly, which may include repairs, goodwill gestures, or appropriate financial adjustments where justified.

11.3 If a dispute cannot be resolved directly between the parties, it may be referred to an appropriate alternative dispute resolution scheme or resolved through the courts as set out in the governing law section.

12. Data Protection and Privacy

12.1 The Company will collect and process personal information about the Customer for the purposes of quoting, booking, and delivering the Services, as well as for administration, accounts, and legal compliance.

12.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for legitimate business and legal purposes.

13. Variation and Severability

13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

13.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court, the remaining provisions shall continue in full force and effect.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or using the Services of Removals Finsbury Park, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.